Overview

Reporting directly to the Managing Director/General Manager, the Head of Information Technology will be primarily responsible for the organization's current IT and communications network and systems, manage a team of six staff, project manage the integration and implementation of the new ERP/PBS and website and provide a strategic overview to meet future business and system requirements.

Main responsibilities

• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all current IT systems, including ERP, ZIMBERA E-mail Server, SQL Database, Website, PCs, operating systems, other databases telephones, software applications, and peripherals.
• Project manage the implementation and integration of the planned new ERP/PBS and website.
• Communicate regularly with executive management and all users of information services and systems.
• Manage and develop IT staff, including, training, evaluation, guidance, discipline.
• Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.
• Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.
• Oversee provision of IT Support for 250 staff in 4 offices.
• Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.
• Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.
• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Negotiate and administer supplier contracts and service agreements.

Qualifications and Key Skills

• A Bachelor's degree in computer science or equivalent education and experience
• Knowledge of SQL , website technologies and new system implementation.
• Progressive IT experience, including experience in a multi-office environment. Experience in working with project based job environments preferred.
• Demonstrated ability to lead a team of technical staff, to work with the Executive Management of an organization, and to manage multiple concurrent projects
• Excellent verbal and written communication skills
• Strong project management, organizational and time management skills
• Strong people management skills
• Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.
• Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.
• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Negotiate and administer supplier contracts and service agreements.